FREQUENTLY ASKED QUESTIONS

Is there anything you’d want to know, but still haven’t found the answer to? Here is a list of the most commonly asked questions we get. If you’re still not satisfied, please send us an e-mail and we will get back to you shortly!

DNA handling

How do I take my DNA sample?

You will take your DNA sample using a cheek swab. For detailed instructions, please see our our instructional video.

Will you save my DNA?

No! We destroy all data, both your personal information and your DNA sample, after we've delivered your canvas. If you would want to make another canvas, you would have to send us another sample.

Why do you need a stabilizing pill for my sample if you plan to destroy it?

The stabilizing pill is there to make sure that your sample isn't degraded during transport to us, not for long-term storage of the sample.

Colors and shapes

I want my canvas to have a custom colour. Can you do that?

We can do many things! Send us an e-mail and I am sure we can work something out.

My house is enormous and I want to have an even bigger canvas, can you make that happen?

We are always open to custom projects. Send us an e-mail and tell us just how enormous we're talking.

Miscellaneous

I want to give someone a canvas as a gift. Is that possible?

Yes! Our sampling kits make great gifts. The choice of colour scheme of the canvas is chosen when the sampling kit is returned, so whoever gets the gift can decide exactly how the final product should look like.

Can I get one of my dog?

Not yet. All our markers have been developed to be specific to humans. However, we plan on releasing a version for dogs in the future.

Still haven’t found what you were looking for? Please get in touch with us and we’ll try to answer your question as soon as possible!